Book Excerpt: 'The Surprise Restaurant Manager'

Ken McGarrie’s forthcoming book, The Surprise Restaurant Manager, focuses on one of the curiosities of the restaurant industry: when a server is suddenly made manager, without much if any training. When I worked as a host, server and bartender, I had several managers who were clearly learning on the job, and not being set up to be successful in the job left them feeling (and acting) somewhat resentful....